Zerofive-Antennas Limited Warranty and Policies
We provide a one year limited warranty on all our Antennas. If it fails to function as designed, we will repair or replace it free of charge as long as you, the original purchaser, own it and it was not damaged by a modification of any type made by purchaser, lightning, other act of God or other casualty. We reserve the right to make that determination. You are required to pay for shipping charges both to and from Zerofive-Antennas shipping address.
It is important to retain all shipping boxes for possible claims made to the shipper for damaged product! Not doing so will affect how your warranty replacement is handled since we cannot replace a product that had its damage claim rejected due to the customer failing to retain the original shipping box.
In no case will we be liable for any incidental or consequential damages, which includes, but is not limited to, damage to equipment connected or attached to any product we sell. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Your sole and exclusive remedy, upon our failure to meet our warranty obligations to repair or replace as described above, is refund of the purchase price.
ANY CONTROVERSY OR CLAIM ARISING OUT OF OR RELATING TO PRODUCTS WE SELL SHALL BE SETTLED BY ARBITRATION IN ACCORDANCE WITH THE ARBITRATION RULES OF THE AMERICAN ARBITRATION ASSOCIATION.
PRICES: Prices and specifications are subject to change! We are not responsible for typographical errors.
Procedure for Obtaining Warranty Service
No one else besides us is authorized to perform our warranty obligations. If you are sure the problem is with our product, you must contact us first and then follow the procedure explained below under “REPAIRS.”
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
Provisions Applicable to All Products
OTHER THAN AS STATED ABOVE, ZEROFIVE-ANTENNAS DISCLAIMS ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSES WHATSOEVER AND ANY IMPLIED WARRANTIES.
When sending a product for service, please be sure to contact us first at 773-704-9006. Carefully box and ship it insured, for your protection, along with a note clearly describing the problem, how you wish the item returned to you and how you wish to pay for the service if it is not covered by our warranty. Package your item properly, Zerofive-Antennas is not responsible for merchandise lost or damaged in shipment.
NON-REPAIR RETURNS Because all of our antennas are custom made to order, antennas are non returnable or refundable new or otherwise. You can upgrade your order to another item before the original order is shipped, once it ships it is yours.
If you wish to cancel your order, there is a 20% order cancellation fee. Canceled orders must be made within 1 hour of time the order is placed, outside of that one hour, the product is yours. No exceptions.
FOREIGN ORDERS: Foreign orders must be payable in U.S. dollars. You may use Visa, Mastercard, Discover, American Express or Paypal. The customer is responsible for shipping to obtain warranty service. We will ship all units via Priority Mail International with tracking unless otherwise instructed.
LIMITATIONS OF LIABILITY: Except as expressly stated herein, Zerofive-Antennas makes no representations or warranties, either express or implied, of any kind with respect to products sold by Zerofive-Antennas, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability that Zerofive-Antennas has arising from any product sold by Zerofive-Antennas shall be the price of the product ordered. In no event shall Zerofive-Antennas, it owners, its officers, employees or other representatives be held liable for special, indirect, consequential, or punitive damages related to products sold.